return & refund policy

Every detail matters. if there is a real issue with your order, we will resolve it with care, fairness and transparency.

Return window you may request a return within 14 days of delivery, provided the item is returned in original condition: unworn, unused, and with all original packaging and accessories included.

How to start a return to initiate a return, please email help@animalinstinct.online within 14 days of delivery. include your order number, the reason for the return, and clear photos and videos of the item.

Returns submitted without prior approval or without proper visual proof may not be accepted.

Efund eligibility refunds are issued only for items with confirmed manufacturing defects or incorrect deliveries returns due to personal preference are eligible only for store credit or exchange all returned items must be inspected and approved by our team before a refund is processed refund process once we receive and inspect your return, you will be notified by email.

if approved, your refund will be issued to the original payment method. processing times are typically 5 to 10 business days, depending on your bank or payment provider. refund method approved refunds are always issued to the original payment method.