Privacy Policy

At Animal Instinct ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by our payment providers)
• Account information (if you create an account)
• Customer service communications

Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Products viewed
• Time spent on the website
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Personalize your shopping experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional emails and marketing communications (only where permitted or with your consent)

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep your shopping cart active
• Analyze website traffic
• Improve website performance
• Deliver relevant advertisements

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Order fulfillment partners
• Website hosting providers
• Analytics providers
• Marketing service providers
• Legal authorities when required by law

All third-party service providers are required to handle your information securely and only for the purposes specified by Animal Instinct.

5. Payment Security

We do not store your complete payment card information.

Payments are securely processed by certified third-party payment providers using industry-standard encryption and security measures.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer needed, it is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your country or region, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing activities
• Object to marketing communications
• Request data portability
• Withdraw consent where applicable

To exercise your rights, please contact us using the contact information provided below.

8. GDPR (European Economic Area)

If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR).

Our legal bases for processing may include:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)

9. International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

When transferring personal data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with applicable privacy laws.

10. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can promptly remove it.

11. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

These measures include:

• SSL encryption
• Secure payment processing
• Access controls
• Fraud monitoring
• Secure hosting infrastructure

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

13. Marketing Communications

If you subscribe to our newsletter, we may send promotional emails about new products, special offers, and updates.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

The updated version will be posted on this page with the revised Effective Date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Customer Support team.

Animal Instinct is committed to respecting your privacy and protecting your personal information while providing a safe and enjoyable shopping experience.