Shipping Policy

Thank you for shopping with Animal Instinct. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy to understand how we process and ship orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

During peak shopping periods, holidays, or promotional events, processing times may be slightly longer.

2. Shipping Destinations

Animal Instinct currently ships to most countries across Europe and selected international destinations.

If we are unable to ship to your location, you will be notified during checkout or shortly after placing your order.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery times are:

Destination	Estimated Delivery
United Kingdom	5–10 business days
European Union	5–12 business days
Other International Destinations	7–20 business days

Please note that these delivery times are estimates and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination
• Package size
• Weight
• Shipping method selected

From time to time, Animal Instinct may offer free shipping promotions on eligible orders.

Any applicable shipping charges will be clearly displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, when available.

Tracking information may take up to 48 hours to become active after shipment.

6. Customs, Duties and Import Taxes

For international orders, customs duties, VAT, import taxes, or other governmental fees may apply depending on your country's regulations.

Unless otherwise stated, these charges are the responsibility of the customer.

Animal Instinct has no control over customs processing times or fees imposed by local authorities.

7. Delivery Delays

While we work with trusted shipping partners, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Severe weather
• Carrier disruptions
• Public holidays
• High shipping volumes
• Natural disasters
• Other unforeseen events

We appreciate your patience should any unexpected delays occur.

8. Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Animal Instinct is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order before it is shipped.

9. Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include clear photographs of:

• The shipping box
• The product
• Any visible damage

If your package appears to be lost during transit, please contact us so we can work with the shipping carrier to investigate the issue.

10. Multiple Shipments

To ensure faster delivery, products ordered together may occasionally be shipped separately from different fulfillment centers.

In such cases, you will receive separate tracking information for each shipment when available.

11. Delivery Attempts

If delivery cannot be completed because no one is available to receive the package, the shipping carrier may:

• Attempt another delivery;
• Leave the package in a safe location (where permitted);
• Hold the package for collection; or
• Return the package to the sender.

Any additional shipping costs resulting from unsuccessful delivery attempts or unclaimed packages may be the responsibility of the customer.

12. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has entered the shipping process, we may no longer be able to modify or cancel it.

13. Delivery Confirmation

Once the carrier marks an order as delivered, the shipment is considered fulfilled.

If you believe your package was delivered incorrectly, please contact both the shipping carrier and our Customer Support team so we can assist in resolving the issue.

14. Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our Customer Support team.

At Animal Instinct, we are dedicated to providing reliable shipping and keeping you informed every step of the way. Thank you for choosing us to care for your beloved pets.