Refund & Return Policy

Welcome to Animal Instinct. Your satisfaction is important to us. If you are not completely happy with your purchase, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging whenever possible.
• Include all accessories, manuals, and components originally received.
• Be accompanied by proof of purchase (order number or confirmation email).

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used pet beds, blankets, or mats.
• Used grooming products.
• Opened pet food or treats.
• Personalized or custom-made products.
• Gift cards.
• Clearance or final sale items (unless defective).

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

• Damaged,
• Defective,
• Missing parts, or
• Different from what you ordered,

please contact us within 7 days of delivery with:

• Your order number;
• A description of the issue;
• Clear photos or videos showing the problem.

Once reviewed, we will offer an appropriate solution, which may include:

• A replacement;
• A full refund;
• A partial refund; or
• Store credit.

4. How to Request a Return

To start a return, please contact our customer support team with:

• Your order number;
• The reason for the return;
• Photos (if applicable).

Please wait for our return authorization before sending any item back.

Returns sent without authorization may not be processed.

5. Return Shipping Costs

If the return is due to:

• A defective product;
• A damaged item; or
• An error on our part,

Animal Instinct will cover the return shipping costs whenever applicable.

For returns due to a change of mind or incorrect purchase, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless required by law.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing typically takes 5–10 business days, depending on your payment provider or bank.

Please note that your financial institution may require additional time before the refund appears in your account.

7. Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size, or color, please return the original item (if eligible) and place a new order.

9. Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If the issue remains unresolved, contact our customer support team and we will do our best to assist you.

10. European Union Customers

If you are located in the European Union, you may have additional statutory consumer rights, including the right to withdraw from certain purchases within 14 days, where applicable under local consumer protection laws.

Nothing in this policy limits your legal rights under applicable law.

11. Contact Us

If you have any questions about this Refund & Return Policy or need assistance with your order, please contact our Customer Support team.

We are committed to making every shopping experience with Animal Instinct as smooth and enjoyable as possible.