Contact information

Contact Us

If you have any questions about your order, our products, shipping, or returns, we're here to help.

Customer Support Email: support@animalinstinct.online

 Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 24–48 business hours.

Free shipping

Enjoy free shipping on every order across the UK and Europe. No minimum purchase required.

Customer service

Our friendly support team is here to help you. We'll respond to your questions within 24 hours.

Secure payment

Carefully selected products designed to keep your pets happy, healthy and active.