Terms of Service

Welcome to Animal Instinct. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

Animal Instinct is an online retailer offering pet products and accessories to customers worldwide.

Throughout these Terms, "we," "our," and "us" refer to Animal Instinct, while "you" refers to the customer or website user.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You have the legal capacity to enter into binding agreements.
• The information you provide is accurate and complete.

3. Products and Availability

We strive to display product descriptions, specifications, images, and prices as accurately as possible.

However:

• Colors may vary depending on your device or monitor.
• Product packaging may differ from the images shown.
• Minor differences from supplier images may occur.
• Product availability is subject to change without notice.

We reserve the right to discontinue any product at any time.

4. Pricing

All prices displayed on our website are shown in the selected currency.

Prices may change without prior notice.

Taxes, customs duties, import fees, and other governmental charges may apply depending on your country and are the responsibility of the customer unless otherwise stated.

5. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

We reserve the right to:

• Refuse any order;
• Cancel orders suspected of fraud;
• Limit quantities purchased;
• Cancel orders due to pricing or inventory errors.

If your payment has already been processed, any applicable refund will be issued promptly.

6. Payment

We accept secure payment methods offered through our website.

Payments are processed by trusted third-party payment providers.

Animal Instinct does not store complete credit or debit card information.

7. Shipping

Shipping times are estimates only and may vary depending on:

• Destination country
• Customs processing
• Carrier delays
• Weather conditions
• Public holidays
• Other circumstances beyond our control

Animal Instinct is not responsible for delays caused by shipping carriers or customs authorities.

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review that policy before making a purchase.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Product images
• Graphics
• Icons
• Text
• Website design
• Videos
• Trademarks

is the property of Animal Instinct or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Acceptable Use

You agree not to:

• Violate any applicable laws or regulations.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Use automated tools to collect website data without permission.
• Use our website for fraudulent or unlawful purposes.

11. User Content

If you submit reviews, comments, photos, or other content, you grant Animal Instinct a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for business and marketing purposes.

You remain responsible for ensuring your submitted content does not violate the rights of others.

12. Limitation of Liability

To the fullest extent permitted by law, Animal Instinct shall not be liable for:

• Indirect damages;
• Incidental damages;
• Consequential damages;
• Loss of profits;
• Loss of data;
• Business interruption arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the affected order.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Product Use

Customers are responsible for ensuring that products are suitable for their pets.

Always supervise your pet when introducing a new product.

Animal Instinct is not responsible for injuries or damages resulting from improper use, misuse, modification, or failure to follow product instructions.

14. Third-Party Services

Our website may include links or integrations with third-party services.

We are not responsible for the content, policies, or practices of third-party websites or providers.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Governing Law

These Terms shall be interpreted in accordance with the applicable consumer protection laws of the jurisdiction where the customer resides, where required by law.

Where permitted, any disputes shall be resolved in accordance with the applicable laws governing Animal Instinct's business operations.

17. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Continued use of the website after changes have been posted constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact our Customer Support team.

Thank you for choosing Animal Instinct. We appreciate your trust and are committed to providing a secure, reliable, and enjoyable shopping experience for you and your pets.